- YOUNGSTEDTS EDEN PRAIRIE TIRE & AUTO REPAIR SERVICE
|
When I came in for an oil change, I asked if they check all the lights, and they said, yes, they check everything. When I got home, one of the headlights were out, so I had to go to the store, get a headlight, and do it myself. It was strange and unfortunate. Otherwise, Youngstedt's always does a good job making you feel welcome and that you're getting a good deal. And I always trust their recommendations. |
|
|
staff are always friendly and pleasant, but over the last few visits I have started to lose trust in work promised but not done. On three occasions, I requested my tires to be rotated and it was not done. On 1/8/19, I had to bring the car back after my son was denied rotation(promised at drop-off). On one occasion, I requested tire rotation and I was assured that it had been done, but I had marked the tires and they were in the same location as they were at drop off. I had to then rotate the tires myself at home. I purchased 3 set of tires for 3 different cars from this location and a theme seems to have developed with this specific issue. Rotation every other oil change has been a standard forever. |
|
Always do great work! |
|
Great shop, friendly staff always. I have been going to this shop since I moved to the area about 4 years ago. Very professional and I feel, honest staff with honest prices. |
|
|
I gave four stars because the manager made the best of a bad situation. |
|
|
I enjoy working with the team at Youngstedt's. They know my family and our cars well. They are fair and do good work. |
|
Nice people, courteous but they forgot the window decal when the next oil change is due. |
|
Thank you Lance for always being so friendly and welcoming. I bought the 5 oil change card which I think is a good value it averages out to be about $19 an oil change. They have been very quick each time I have been in there. |
|
The system was not reset to prevent the Service light to go on after Youngstedts performed an oil change on my 2007 Toyota Yaris 2 weeks ago. |
|
I had scheduled an oil change and tire rotation, but only got the oil change. When I returned to the shop, I was told I could leave it for the rest of the day to get the tires rotated. I was leaving on a long driving trip, so I could not do that, and I was not accommodated. |
|
The business ordered the wrong tires despite me double checking the night before my appointment. What should have been a 2 hour wait turned in to a 6 hour wait. |
|
|
|
Super nice people. Just didn't get the quality of service I expected. |
Shop Comment Appreciate being made aware of what we can do to improve your satisfaction, we strive for 5 stars and hope to earn them with you in the future! |
|
|
Shop Comment Hi Cindy--Sorry to see that our rating fell a bit low. Thanks for letting us know. Our manager, Andy has tried to reach out to let you know your business is important to us. At your convenience we look forward to hearing from you to discuss where we fell short. Eden Prairie Phone is 952-941-8551 or email is epgy@youngstedts.com |
|
This was my first visit to Youngstedts. I could have bought the same tires elsewhere for $20 per tire less, but I wanted to support a local business that gives back a lot to our community. The team was warm and welcoming. My average rating is due to the fact I was told 1 hour to replace my tires and it took 1 hr 40 minutes, and no one came to explain why. |